A HOMECARE provider in Grange has retained its 'Good' rating following a recent CQC (Care Quality Commission) inspection.

Bay Home Care, which provides personal care for people with dementia, mental health needs, and learning disabilities, was assessed by inspectors on March 23.

The random inspection was carried out as part of a programme looking at safety and leadership in healthcare providers already rated 'Good' or 'Outstanding'.

Bay Home Care was praised in both categories.

The report said: "People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests - the policies and systems in the service supported this practice.

"The care was person-centred, dignified, and promoted individuals' human rights.

"People had different interests and activities and their care was designed to their own personal needs.

"The ethos, values, attitudes, and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.

"Relatives told us that they are happy with the support their relative receives and they are happy with Bay Home Care.

Inspectors spoke with the service manager, eight relatives, six people who used the service, and six care workers as part of the assessment.

The report said: "Most people we talked to who receive care and support from this service said they were happy with their carers as they had a small team of carers they knew.

"One relative told us: 'The [staff] do know [relative] and [relative] knows all of their names.

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'There's not a huge turnover of staff, not much change, and they use a shadowing system so any new carer is introduced gradually to the clients.'"

Regarding leadership, the report said: "All staff we talked to shared that the registered manager is fair, supportive, and Bay Home Care is a great place to work.

"One staff member told us: 'I enjoy it. [Registered manager] knows all her clients completely. She listens.'

"Bay Home Care was a family-run business and the owners worked as registered manager and care manager.

"As well as managing the service they also provided care to people in the community.

"This meant people knew the managers well and the managers knew the people well."