MORE than 90 per cent of bus passengers in Cumbria said they were satisfied with the service provided in an independent survey.
Transport Focus consults more than 40,000 passengers a year to produce the Bus Passenger Survey (BPS).
This year Stagecoach Cumbria and North Lancashire received an overall customer satisfaction of 93 per cent.
Questions are asked about a wide range of aspects of the bus journey including the bus stop, the wait for the bus, and the experience on the bus including the cleanliness, comfort and driver as well as their overall satisfaction with that bus journey and their rating of value for money.
Mark Whitelocks, managing director for Stagecoach Cumbria & North Lancashire said: “We are delighted with these results, and it is great to see that our customers have recognised the hard work and effort that our staff have been making to improve the services."
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