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Thursday, 31 July 2014

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Ulverston leisure centre bosses taken to task over personal data fears

BOSSES have moved to reassure the public that their personal data is safe after concerns that the details of hundreds of leisure centre users had gone missing.

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data concerns Councillor Amanda Rigg has concerns about management issues at Ulverston Leisure Centre

Regulars at Ulverston Leisure Centre in Priory Road have reported that staff had been unable to find their family’s personal records.

The news prompted fears that staff would not be able to contact parents in an emergency.

The centre is run by North Country Leisure, a not-for-profit charity which took over in April after it was awarded a ten year contract to run leisure facilities by South Lakeland District Council.

Contracts manager Derrick Jones said the issue was due to a new membership card system but assured the public that their data had not been lost.

He said: “Public safety is our number one priority. We’ve moved to a new card system and some members have not received their new cards yet.

“By asking a few questions, staff are then able to bring up the details on the system.

“Obviously it makes it easier if they have got their new card but nothing has been lost, it’s still there it’s just an issue of access.”

North Country Leisure took over from previous operators, South Lakeland Leisure, last month.

SLDC councillor Amanda Rigg was one of the leisure centre users affected by the issue.

She said the transition process had led to unnecessary confusion. She said: “I’ve asked around other district councillors and they don’t seem to know what is going on either, it looks as though no one has been keeping an eye in it.

“It could have been handled a lot better.”

Mr Jones said the first month had been difficult but said that improvements were on the way. He added: “It’s been very hectic but we have had more people sign up for the gym in the last month than ever before.

“The other good news is we will be spending £750,000 to improve the leisure centres in Ulverston and in Kendal.”

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