Millom family endure three-month wait to have boiler repaired
Last updated at 16:26, Thursday, 16 January 2014
A SINGLE Millom dad was left without heating for almost three months after a housing association failed to replace a part on his boiler.
Nigel Flecknell, 51, from Croft Close, Millom, reported a fault with his boiler in his council house to Home Group in November.
However it was only after a call from the Evening Mail on Mr Flecknell’s behalf that the housing association agreed to repair a panel on the boiler, which is brand new, yesterday.
He said: “It has been a mild winter compared to some of the winters we have had recently, but we have still been sitting around cold. My youngest son has asthma and this is not helping.
“We have been able to cope but if it had been a vulnerable pensioner it could be a lot more serious.”
Mr Flecknell and his sons Travis, 16, and Shaun, 13, were forced to spend Christmas at a relative’s house due to the cold.
He is currently looking for work as a HGV driver since his employers went under, and says he cannot afford to pay for the repairs himself.
He said: “I have been looking for work since the company I worked for, R and H Haulage in Maryport, went bust in 2007.
“I have been doing relief work driving for the Evening Mail but I can’t seem to find anything out there. It’s very hard to find work as a HGV driver.”
After being contacted by the Evening Mail, Andrea Thorn, Home Group head of customer service, said: “We’re very sorry that Mr Flecknell has been left without heating.
“Although we inspected the boiler when he reported the problem, we have taken too long to complete a repair.
“This is highly unusual and we’re disappointed that we’ve fallen below our normally high standards.
“We’ve apologised to Mr Flecknell and arranged with him to repair his boiler on Wednesday.”
However Mr Flecknell contacted the Evening Mail on Wednesday claiming his boiler had still not been fixed.
First published at 16:10, Thursday, 16 January 2014
Published by http://www.nwemail.co.uk
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