Continue We want you to get the most out of using this website, which is why we and our partners use cookies. By continuing to use this site, you are agreeing to receive these cookies. You can find out more about how we use cookies here.

Tuesday, 07 July 2015

Subscriptions  |  evouchers  |  Jobs  |  Property  |  Motors  |  Travel  |  Dating  |  Family Notices

Millom family endure three-month wait to have boiler repaired

A SINGLE Millom dad was left without heating for almost three months after a housing association failed to replace a part on his boiler.

STILL WAITING Single dad Nigel Flecknell has been without a functioning boiler at his council house since November 25. Inset, Nigel with his sons, Travis, 16, and Shaun, 13 HARRY ATKINSON REF: 50058188B000/REF: 50058188B001

Nigel Flecknell, 51, from Croft Close, Millom, reported a fault with his boiler in his council house to Home Group in November.

However it was only after a call from the Evening Mail on Mr Flecknell’s behalf that the housing association agreed to repair a panel on the boiler, which is brand new, yesterday.

He said: “It has been a mild winter compared to some of the winters we have had recently, but we have still been sitting around cold. My youngest son has asthma and this is not helping.

“We have been able to cope but if it had been a vulnerable pensioner it could be a lot more serious.”

Mr Flecknell and his sons Travis, 16, and Shaun, 13, were forced to spend Christmas at a relative’s house due to the cold.

He is currently looking for work as a HGV driver since his employers went under, and says he cannot afford to pay for the repairs himself.

He said: “I have been looking for work since the company I worked for, R and H Haulage in Maryport, went bust in 2007.

“I have been doing relief work driving for the Evening Mail but I can’t seem to find anything out there. It’s very hard to find work as a HGV driver.”

After being contacted by the Evening Mail, Andrea Thorn, Home Group head of customer service, said: “We’re very sorry that Mr Flecknell has been left without heating.

“Although we inspected the boiler when he reported the problem, we have taken too long to complete a repair.

“This is highly unusual and we’re disappointed that we’ve fallen below our normally high standards.

“We’ve apologised to Mr Flecknell and arranged with him to repair his boiler on Wednesday.”

However Mr Flecknell contacted the Evening Mail on Wednesday claiming his boiler had still not been fixed.

Have your say

Be the first to comment on this article!

Make your comment

Your name

Your Email

Your Town/City

Your comment


North West Evening Mail What's on search

Powered by

Hot Jobs

Loading latest hot jobs...
Powered by Zoopla.co.uk

Featured companies

Searching for featured companies...
Search for:


Will government plans to boost home ownership help you?



Show Result

Resource Cumbria

The Forum

F. Dickinson footwear

Homes and gardens 22

To save our contact details direct to your smartphone simply scan this QR code

North West Evening Mail

Evening Mail Going Out