A WINDERMERE off-road vehicle hire firm has offered to reimburse wedding guests after being accused of taking advantage of Cumbria's floods. 

More than 1,500 Facebook users have shared the original complaint about Kankku which accused company bosses of 'exploiting' guests at a Lake District wedding.

The post stated: "Having been in the Lake District over the weekend where Storm Desmond was an uninvited guest at Bryn and Megan’s wedding I feel I must post something about a company who I believe exploited numerous guests who attended the wedding. 

"This company is called Kankku Off Road Adventures at Victoria Forge, Victoria Street, Windermere, LA23 1AD who realising that many people were stranded and unable to drive through the flooded roads transported people to Merewood Country Hall hotel at £95 per trip, even though these trips were only a couple of miles in length!" 

A number of reviews have since been posted on TripAdvisor about the incident. 

The Evening Mail understands the wedding guests who paid Kankku for the transport had contacted the company to book a vehicle. 

The individual who posted the original complaint on Facebook added: "I feel that this company should be named and shamed for exploiting vulnerable people and pressure should be applied on them to donate their profits from the day to charity or a disaster fund for those affected by the floods.

“This company probably received over £1,000 just from the guests at the wedding so how much they actually made on the day/night must have been enormous. So come on please share and hopefully Kankku will do the right thing."

Kankku owner Nick Fieldhouse has since offered to reimburse any wedding guests. 

Mr Fieldhouse said: “On 5th December Kankku mobilised staff and vehicles from 5am as part of our normal 24 hour 4x4 off road recovery service charged at a flat rate of £80 + VAT.

“Under extreme conditions, we made multiple recoveries and helped over 20 guests make their wedding at Merewood Hotel. 

"Our off road vehicles are specially prepared to traverse deep water and this enabled us to assist where others could not.

”Our service often includes recovering vehicles from open fell ground and floods, and what appeared to be a normal call-out service soon developed into an operation amidst unprecedented conditions and as a good will gesture anyone wishing to be reimbursed should give us a call.”

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