TWENTY six networks were surveyed during the three-month Rail Passenger Survey.
Compared to other services, Northern occupied the lower end of the overall ratings. Out of the 28 providers, Northern ranked 19th, with 83 per cent of customers satisfied with the service.
Hull Trains was ranked best overall with a 97 per cent satisfaction rating; the beleaguered Southern Rail was the worst, with only 72 per cent of customers satisfied.
Northern was graded on more than two dozen categories during the survey. These comprised general feedback, but also focused on specific areas of service both on and off its trains.
Here are some of the notable areas on which Northern was scored:
Ticket buying facilities: 83 per cent satisfactory or good
Upkeep of the station and platforms: 77 per cent satisfactory or good
Personal security on board: 75 per cent satisfactory or good
Upkeep and repair of the train: 60 per cent satisfactory or good
Toilet facilities (on board): 43 per cent satisfactory or good
Availability of Wi-Fi: 33 per cent satisfactory or good.
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