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Wednesday, 01 April 2015

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Judges well chuffed with station’s customer care

BARROW’S revamped train station has scooped a prestigious international award and claimed two other top honours.

AWARD WINNERS: Mick Elliot (left), manager of Barrow station, and his team with their award for Best Medium Station at the International Station of the Year Awards

The three-platform station, which has recently undergone a £382,500 refurbishment, won Best Medium Station at the International Station of the Year Awards recently.

The awards, which are in their seventh year, recognise railway stations across Europe for their appearance, customer facilities, transport links and commitment to providing great customer service.

At the same ceremony, Grange station was named Best Heritage Station.

Both Barrow and Grange stations are managed by First TransPennine Express, which has now won 61 awards since 2004.

In another coup for Barrow station, which has 12 members of staff and an annual footfall of around 600,000, it was Highly Commended in the National Rail Awards Station of the Year category 2012 in September.

The National Rail Awards celebrate excellence and achievement and are regarded as one of the most prestigious awards in the rail industry.

In a third success for the Furness station, which is run by station manager Mick Elliot, it was named joint winner of the FTPE Customer Service Excellence Awards Station of the Year 2012 in November.

The FTPE awards recognise stations that are consistently clean and comfortable and staffed by informative and customer-focused teams.

Independent judges from organisations including the Institute of Customer Service judged the awards and made various shining comments.

One said: “Impressed by the station team who recognise a happy customer is a job well done and appreciate contract partners are every bit part of the team.

“The team at Barrow go the extra mile to give customers, especially those in difficulty, a journey experience to remember.”

Another judge said: “Staff at Barrow are always visible to passengers, always have a smile on their face and deliver customer service with a smile on their face.”


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