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Thursday, 27 November 2014

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Elderly Barrow couple wait for line to be fixed

A COMMUNICATION giant has apologised as an elderly Barrow couple continue to wait for their landline to be fixed, more than two months after it went down.

Muriel and Bernard Bland lost their BT landline and internet access on December 9.

The 82-year-olds, of Cherry Tree Way, Holbeck, Barrow, have been pulling their hair out ever since. BT has diverted the couple’s incoming calls so they go to their mobile phone. But Mr Bland, whose former jobs included a role as maintenance engineer in Barrow shipyard, is deaf and cannot hear calls without the aid of the extra loud function that was on the landline.

The couple, who have family elsewhere in the country and around the world, are missing having phone and internet services to keep in touch. And Mrs Bland is spending more on her mobile through pay-as-you-go. She is also concerned about emails she has not been able to reply to through her role with the Furness Family History Society.

Mrs Bland, who worked at Story’s jewellers in Abbey Road for 35 years, said: “They rang last week and said it would definitely be on by Wednesday, but it isn’t – £10 on my mobile will last me six months, but I've put £40 on since this started.

“But it’s my emails I’m missing the most.”

A BT spokeswoman said: “An underground cable fault is affecting Mr and Mr Bland’s landline. It’s not part of a larger fault.

“Extensive excavation work has been going on by contractors working for BT Openreach to try to restore their services. Openreach apologies for the delay in pinpointing and remedying this particular fault.

“Every effort is being made to restore their phone service as quickly as possible.”

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