Barrow resident given £8k payout by councils
Last updated at 16:22, Thursday, 19 September 2013
AN ombudsman has slapped fines of £8,000 on two councils after they ignored a resident’s complaints for three years.
The failings of Barrow Borough Council and Cumbria County Council saw a local man unable to enjoy living in his own home.
The unidentified complainant, known only as Mr X, had been suffering from loud noise, smells and dust from a nearby business after both councils failed to investigate his complaints properly.
The ombusdsmen and the councils refused to disclose the identity of the resident or the business involved to the Evening Mail.
The man was forced to go to the Local Government Ombudsman after his complaints remained unresolved.
A spokesman said the Barrow resident complained that the problems were exacerbated when the landowner began recycling waste in 2007.
He says workers at the site use angle grinders to cut metal, burn plastic, and lift cars, vans and washing machines with heavy machinery.
Despite numerous complaints to the council, no action was taken against the landowner.
In June 2010 the man complained again about their failure to act, but it was only then that officers said they would refer his complaint to the county council – which has responsibility for waste and minerals issues – and that a joint investigation would take place.
Barrow council has been ordered to offer the man £4,500 for its failure to refer the matter to the county council for three years. The county council has been asked to pay £3,000 for delay caused by its initial failure to carry out an adequate investigation.
Additionally, both councils have been recommended to pay £250 each to acknowledge the time and trouble in bringing his complaints to the ombudsman’s attention.
Dr Jane Martin, from the LGO said: “Residents should feel entitled to enjoy their homes in peace and quiet and it is local councils’ duty to make sure they enforce restrictions on those who would cause a problem.”
First published at 16:04, Thursday, 19 September 2013
Published by http://www.nwemail.co.uk
Have your say
Think this needs to come out of the wage packet of the person(s) at fault. If I lost a piece of equipment at work I would be billed for it at cost price. No difference here Negligence is causing tax payers money to be squandered in this way...