Anger as Barrow pensioner, 81, is left in flooded flat
Last updated at 16:38, Friday, 25 October 2013
BARROW care home owners have vowed to change the way they work after an 81-year-old woman was left in a flooded flat with dangerous electrics, because an emergency team failed to provide help for nearly 30 hours.
Those who came to the aid of Joyce Westwood called the emergency helpline more than six times over that period but say the incident was not logged.
Accent Group Ltd described what happened as “appalling” and say the “unacceptable” situation will never happen again.
The pensioner was unable to use her bathroom as it was under two inches of water and had to struggle by torchlight to a communal toilet at the other end of the building. She also had to wash using the kitchen sink.
Lynne Morgan, whose mother and aunt also live in flats in Ramsey Park, Cavendish Street, Barrow, described the situation as “disgusting”, especially as residents have to pay extra for the cost of around the clock service.
The 49-year-old explained how someone in the flat above had left a tap and the plug in the sink which came through the ceiling flooding part of her town centre flat.
She said: “I pulled the emergency cord in Joyce’s flat. The electricity was crackling.
“They said it was an emergency situation and they would send someone else out. We waited hours so I rang again I explained that the electrics were dangerous and she couldn’t use the bathroom and I was told again that someone would come out.
“I said it was getting dark. I made three calls to them that day and other residents also rang them.
She said she called again at 2pm on Sunday and was told the previous calls had not been logged.
Mrs Morgan added: “It’s disgusting. It’s supposed to be a 24 hours emergency call out line.”
Mrs Westwood added: “I think it is disgusting. It was a real struggle going to the toilet as I’m bad with my legs. I had to use a torch to go and I had to wash in the kitchen sink.”
An Accent spokesman said: “We are very sorry that Mrs Westwood found herself in what was a totally unacceptable situation.
“Our chief executive is appalled by what has happened and has personally spoken to her to apologise. Our emergency service failed to respond properly.
“That our residents can live in our homes safely is our utmost priority, and the situation Mrs Westwood found herself in should never have happened.
“As a result, we will be looking at how we provide our emergency service to make sure something like this can never happen again.”
First published at 16:02, Friday, 25 October 2013
Published by http://www.nwemail.co.uk
Have your say
Unforgivable excuses and behaviour. You are more than keen to take extra cash for 24 hour supervision but are unable to follow it through !! Heads should roll this is truly upsetting and appauling that an 81 year old should be left in those conditions ! We should bend over backwards for the care of out elder generations !
my mam lives in ramsey park and they used to have a lady on there in the office from 9 till 5 monday to friday on call 24 hour now its just staffed 2 hours in the morning its discusting the level of care there now. going to the dogs.