Frosty response over fridge woe
Last updated 13:06, Tuesday, 29 July 2008
WHEN pensioner Maureen O’Neill bought a new Hotpoint fridge freezer in June, she was originally pleased with her purchase.
But within a few days Mrs O’Neill found the bottom drawer did not fit properly.
So she contacted Comet on Hollywood Retail Park, in Barrow, where she had bought the appliance.
An engineer visited her home in Orontes Avenue, Walney, and appeared to solve the problem. But shortly after, the problem returned.
So Mrs O’Neill contacted Comet again.
“They told me to get in touch with the manufacturers,” she said.
“I was quite surprised because Comet had sent someone out before to look at it.”
Comet spokeswoman Carla Evans apologised on behalf of the company.
She said: “There must have been some confusion because we wouldn’t normally ask one of our customers to call the manufacturers.
“We sent out an engineer to Mrs O’Neill’s home again and he showed her how to use the fridge freezer drawers – she is happy and now understands how they work.”
Government funded advice service, Consumer Direct, says: “Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem.
“The trader cannot tell you to go back to the manufacturer.”
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